Last updated: June 2026
Each bridal gown and evening gown created at OT Haute Couture is designed, cut, and hand-finished specifically for the client who ordered it. Your gown is not a stock piece — it is a singular garment built to your exact measurements, your chosen fabrics, and your personal vision, refined through multiple fittings in our atelier.
Because of the deeply personal and irreversible nature of custom couture, all custom orders are governed by the following terms. By placing a custom order and paying your deposit, you confirm that you have read, understood, and agreed to these terms in full.
Here is what happens from the moment you place your order — and why our policy is what it is:
We discuss your vision, measurements, fabrics, and silhouette. Your deposit is collected and your order officially begins.
Our team prepares sketches, selects fabrics, and presents your full design proposal. Materials are sourced specifically for you.
Your gown is cut, constructed, and fitted to your form — typically two to three fittings over 8 to 16 weeks.
Your completed gown is pressed, steamed, and presented to you in full. You leave our atelier ready for your moment.
By Step III, your gown exists. Fabric has been cut. Dozens of hours of skilled labor have been invested. It cannot be restocked, reassigned, or resold. This is the nature of true couture.
A 50% non-refundable deposit is required at the time of order to secure your appointment, reserve our atelier's time, and begin procurement of your fabrics and materials. The remaining balance is due upon final fitting or delivery, as agreed at the time of order.
This deposit is non-refundable under all circumstances. It covers your consultation, design planning, fabric sourcing, and the reservation of your production window. Even if you request a cancellation before construction has begun, the deposit will not be returned.
"Made for you" means made for no one else. All custom bridal gowns and evening gowns are final sale. We do not accept returns, exchanges, or refund requests on any custom order, for any reason, at any stage of the process.
A bespoke gown is not a product — it is a collaboration between you and our atelier. By the time your garment is complete, it reflects:
This garment was never available to another client. It cannot be returned to stock or resold. All sales are final.
If you choose to cancel your order after it has been placed:
We understand that circumstances can change, and we approach every situation with care. However, we are unable to make exceptions to this policy. If you have concerns before committing to a custom order, we encourage you to raise them during your consultation — before your deposit is placed.
Minor refinements are addressed through your fitting appointments. Significant design changes requested after fabric has been cut may incur additional charges and do not affect the final sale nature of the order. All agreed-upon changes must be confirmed in writing.
Your gown is constructed to the measurements provided at consultation and refined through your fittings. Minor post-delivery alterations may be available through our alterations service and will be quoted separately. All alteration services are non-refundable once work has commenced.
Ready-to-wear pieces purchased through our boutique or online shop are final sale. We do not accept returns for any reason.
Exchanges for a different size or style may be considered within 7 days of purchase, provided the item is unworn and unaltered, with all original tags attached and proof of purchase. Exchanges are offered at our discretion and subject to availability.
All alteration services are non-refundable once work has begun. By approving alterations, you confirm acceptance of the agreed scope and cost.
OT Haute Couture, Inc. values your privacy and is committed to protecting your personal information. This section explains how we collect, use, store, and protect your data — including information collected through our website, forms, and text messaging communications.
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
By providing your phone number and opting in through our website or other authorized methods, you consent to receive text messages from OT Haute Couture, Inc. at +1 (424) 396-2424. Messages may include appointment reminders, order updates, and service-related information. Message frequency varies. Standard message and data rates may apply.
To opt out at any time, reply STOP to any message. For assistance, reply HELP or contact us at info@othautecouture.com. Consent to receive text messages is not a condition of purchase.
Mobile opt-in information is never shared, sold, or disclosed to any third party, for any purpose.
We implement reasonable administrative and technical safeguards to protect your personal information. While no method of transmission over the internet is entirely secure, we take appropriate steps to reduce risk.
You have the right to request access to, correction of, or deletion of your personal information at any time. To exercise these rights, contact us at info@othautecouture.com.
We may update this policy from time to time. Any changes will be reflected on this page with a revised effective date.
If you have questions about your order, our policies, or your rights as a client, we welcome you to reach out. We are always happy to walk you through our process before you commit.
